FAQ

FCS Sales Store is where performance meets style. We’re a surf-focused retailer created by actual surfers who test every product. We cater to passionate surfers and style-conscious coastal dwellers who demand gear that performs both in the water and on land. From our headquarters in El Paso to waves worldwide, we’re your partners in the surf journey.

Our tribe includes serious surfers chasing performance (like our Hypto Krypto series users), style-conscious individuals who love coastal aesthetics, value-seekers who want quality without premium prices, and global wave riders (except Asia and some remote areas).

We specialize in performance-driven surf equipment and coastal lifestyle gear:

• Performance Boards: Hypto Krypto series, Atelier series, Holy Grail boards
• Specialty Equipment: Fins, hardware, step-up boards
• Apparel: Boardshorts, swimwear, bottoms, clothing collections
• Limited Collections: Cohort I & II, Black Noiz, HS Signature series

Every product is performance-proven, style-forward, and value-driven. As actual surfers, we test everything ourselves – from charging massive swells to everyday coastal living. Our gear transitions seamlessly from beach to street while maintaining the quality serious surfers demand.

Absolutely! We provide various technologies to match your surfing needs:

• Hypto Krypto EPS Soft: Enhanced performance with soft construction
• Hypto Krypto Twin: For those who prefer twin-fin setups
• Step Up Boards: Designed for bigger wave conditions
• Atelier Series: Custom-crafted performance

We offer global shipping to most regions worldwide. Unfortunately, we currently cannot ship to Asia and some remote areas due to logistical constraints.

We offer two convenient shipping methods: Perfect for when you need your gear for that upcoming swell or want to save while stocking up.

We process all orders within 1-2 business days. After processing, your order will be dispatched and the shipping timeframe begins. We understand the stoke doesn’t stop when you leave the water, so we work efficiently to get your gear to you quickly.

Yes! Once your order is dispatched, we’ll provide tracking information via email. You can follow your gear’s journey from our El Paso headquarters to your local break.

We offer a 15-day return window from the date you receive your goods. We’re committed to ensuring your gear arrives in perfect condition, ready to enhance your journey from beach to street.

As fellow surfers who depend on our equipment, we understand the importance of gear arriving in perfect condition. If your items arrive damaged, please contact us immediately at [email protected] and we’ll make it right.

Simply email our customer service team at [email protected] within 15 days of receiving your order. Include your order number and reason for return, and we’ll guide you through the process.

We accept all major payment methods:

• Visa
• MasterCard
• JCB
• PayPal

Absolutely. We use industry-standard encryption and security measures to protect your payment information. Your data security is as important to us as the performance of our products.

While you can checkout as a guest, creating an account lets you track orders faster, save your preferences, and join our tribe of passionate surfers who get first access to new collections and special offers.

Reach out to us at [email protected]. We’re here to help with any questions about our products, your order, or recommendations for your next surf session.

Our headquarters is at 4656 Frederick Street, El Paso, US 79901. While we’re based inland, our hearts and testing grounds are in the waves worldwide.

As actual surfers who test every product, we’re happy to provide personalized recommendations based on your surfing style, local breaks, and performance needs. Just reach out to our team!